The Sure Brighton team have kept us informed with every step of the process of letting out our house with them, Kate has been very thorough and conscientious from the beginning, offering the most detailed advice on the property and finding us tenants very quickly. Was important to me to let with an agent where the house and tenants would both be in safe hands, someone easy and friendly to deal with, and Sure have not disappointed. Thanks Kate & team!
Jo V. Landlord. June 2019
Lovely caring staff. Gave great advice, looked after us from start to end. Would definitely recommend them!
Grant R. Tenant. June 2019.
Faultless agency. Attentive, Kind and reasonable.
Sophie W. Tenant. May 2019
Not your typical review, rather this is a review specifically for Kate Bennett, who went above and beyond to help myself and my former housemates to resolve an ongoing dispute with a utilities company. It seemed one of Kate's predecessors had not properly noted that there was an issue with one of the meters at our former property, leading to myself and my housemates being asked to foot a bill that was by no means justified. Kate helped us to liase with the utilities company while providing all of the evidence we needed to prove that the meter was faulty, despite us having moved out 8 months ago. Kate had no obligation to help us, rather she chose to pick up the pieces of issues left unresolved from those before her rather than ignore them, which was highly admirable. This ultimately led to us successfully disputing the bill with the utilities company. She was a huge help.
Joel H. Tenant
My housemate and I were renting through Sure for 2 years and experienced fantastic service. They would always respond to any day to day issues we had and communication was always a pleasure. Our landlord ended up selling our property and amidst moving out and house viewings from potential buyers I fell very ill. Kate in particular was so helpful, understanding and treated both of us with kindness and respect during a difficult time. A truly rare gem, I highly recommend them.
Bryony G. Tenant. February 2019
Sure Property are hands down the best estate agents I've ever experienced as a tenant! When my mum got ill, I had to move back to London before my tenancy was up. Sure instantly organised it so I could end my tenancy early and started to look for new tenants to move in. I am hugely grateful to Kate, Kelly and the team for their professionalism and kindness. They went above and beyond when they didn't need to. Couldn't recommend them anymore!
Holly P. Tenant. January 2019
Sure Property Solutions has been excellent throughout the sale of our property. It was not a straightforward sale but nothing was too much trouble, communication was brilliant (even though we don't live locally) and the team's knowledge of the market was spot on. A really big thank-you to the team, and to Kate Bennett in particular, for making the whole process as smooth and painless as possible. We would not hesitate to highly recommend the company.
Alan G. Seller November 2018.
Kate & the team have been amazing! So refreshing to feel valued as a client. Kate took on board all my requirements & ensured they were met.. Effortlessly. Very positive, proactive approach & felt genuinely cares for. Above & beyond. Precise feed back, great communication. Happily recommend. Thanks again!
Nathalie E. Landlord. November 2018.
We have just used Sure Properties for the first time to do a short term let of our property and their service has wonderful. Their levels of communication and awareness are fantastic, you can contact any member of the team and they all know the current status of your situation - a team that obviously communicate well internally and then deliver a very high level of communication to the customer is very refreshing. Overall cannot recommend highly enough.
Sinead W. Landlord. October 2018.
Hi, I have one person in particular to applaud and that is Kelly. She has made the whole process of renting our 2nd year house so slick - she is a very polite and efficient face for Sure Property. Thanks again Kelly.
Paige W. Tenant. October 2018.
Kate from Sure Property went above and beyond with the Marketing of our Brighton flats, and advised and 'hand held', working hard to secure a price for both flats we were pleased. Her knowledge of the market, her eye for presentation, good humour, patience and diplomacy recommend her to anybody.
Helen O. Seller October 2018.
Sure Property Solutions is an outstanding estate agency. Many estate agents have a poor reputation, but this does not apply in any way to this company. During the process of finding a property and making the decision to rent it, Sure were helpful, professional and efficient throughout. They were able to deal with enquiries very well, and the tasks that were their responsibility to complete were done so without delay and to a high standard. They have a strong emphasis on communication and teamwork, which adds confidence in their ability to deal with any situation effectively. I have been very impressed with their service, and would definitely recommend them.
Tom W. Tenant. October 2018
Kate was incredibly helpful and professional as well as also being really personal. I would highly recommend Sure Property Solutions!
Rosie P. Purchaser. September 2018.
My partner and I have been utterly impressed with Zena and her company since contacting her about two houses we have to let. She has been massively thorough in helping us with a complex situation and her knowledge of the market, mortgages and general advice has been invaluable. We can’t thank Zena enough and have total confidence in her company to manage our property.
Pippa H. Landlord & Mortgage Client. September 2018
Sure Property solutions headed up by Zena Trow are excellent. The whole team are very professional and diligent.
They work very hard to ensure the tenant/ landlord relationship runs as smoothly as possible. They are very committed to providing a thorough and fair service. We would heartedly recommend them. Gaynor K. Landlord. September 2018.
Our first experience with Sure, and it has been a stand-out one. Kate was excellent from on-boarding us as clients through to working tirelessly to ensure we exchanged within an extremely tight deadline. I couldn't recommend the team at Sure any more!
Ben B - Seller. September 2018
I can’t recommend Sure Property Soltuions enough. Absolute class from start to finish. From everything towards finding the perfect property, arranging viewings, helping deal with the mundane paperwork and getting things set up - piece of cake with these guys. Kate was exceptional throughout a real credit to her profession and business. Amazing guys thank you!
Tom S - Tenant. September 2018
I’ve used Sure as a landlord for the last two years, and would highly recommend the company. They got me my first tenant literally within a day or two and he stayed for two years and left the property in pretty much as good, if not better state than before, even planting roses in the garden! Sure conducted regular checks and maintenance was really good, pointing out before the tenancy began any things which needed done and doing these at a reasonable rate, and during the tenancy (though these were very few). On looking for new tenants, very professional looking photos were taken, resulting in immediate strong interest from many people. I stayed one day and met many of the potential tenants, who were lovely (the company vets its clients first), and I felt that pretty much all of them would be good and take care of the flat, and some were a delight to meet! My flat definitely has improved since Sure have taken it on, and all the staff are friendly and very nice to deal with – would highly recommend.
Susan T. Landlord. September 2018.
Kate has worked her socks off for me over the past few months. She has kept in contact and updated me every step of the way whilst I was selling my property. She is professional, available and great to work with. She anticipates everything and knows exactly what's going on a every step.
Tracey B - Seller August 2018
I really cannot rate Kate and the team at Sure Property solutions high enough. As a first time buyer I struggled with other estate agents but Kate made it feel as positive as possible throughout whilst being realistic and open. She was always in communication and easy to get hold of but most of all she was supportive and delivered a really personalised service. The contacts she has recommended have all been great and I have continued to use their service since the completion.
Hannah N-B Purchaser August 2018
Recently purchased through Sure - were friendly, helpful and professional throughout.
Tristan, Purchaser August 2018
Kate and Zena have been fantastic to work with for both the sale of my property and new purchase. They’ve been so supportive, proactive and communicative it what has been a bumpy process (due to third parties, not Sure). They’ve helped me overcome challenges from numerous paperwork errors on the mortgage company’s part, keeping everyone in the chain reassured despite delays. I went with an online estate agent in the past to save money and because I didn’t feel any of the estate agents I met at the time would work with me in a genuine partnership. Sure have totally changed my mind and I can’t recommend them enough. We get the keys to our new property this week and couldn’t have done it without them!
Louise, Seller, July 2018
Sure Property Solutions provide a refreshingly transparent and professional service that really makes them stand out from the crowd. Zena Trow, the business owner, runs a very tight ship and her small team of handpicked staff work seamlessly together under Sure's delightful branch manager Kate Bennett with exceptional back up from office manager Kelly. I can't recommend this agency highly enough.
James, Landlord, July 2018
I approached Sure Property Solutions because they were recommended to me.
Sure Property Solutions helped me by selling my flat. They managed a difficult transaction to a positive conclusion.
I liked that they were approachable and readily available and had a good understanding of the local market. I would recommend Kate Bennett of Sure Property Solutions to people who need an Estate Agent.
Richard, Seller, July 2018
Fantastic experience. Worked with Sure to rent a property with a quick turnaround time. Not only were the team on top of absolutely everything throughout the entire process even on a Saturday, they were friendly, trustworthy, and I felt they had my best interest at heart. Have rented many properties in the past and this is one of the very best experiences so far. Could not recommend them enough.
Simon, Tenant, July 2018
Having just brought an apartment from Zena at sure property solutions I can not recommend her and her team enough. We live out of town and she not only managed all the financial side but also all the renovations and let it for us. Thank you!
Craig, Buyer & Mortgage Client, June 2018.
Sure Prioerty arranged our Buy To Let mortgage and were extremely prompt and professional. It was the easiest mortgage I’ve ever had arranged. Zena is always available on the phone to help with paperwork. Sure Property look after managae my property and are by far the best agent I have ever used if only other firms followed their business ethos
Alison, Mortgage Client, May 2018
Sure have been amazing from start to finish - special mention to Kate from the sales team who help guide us through some really difficult patches with our purchase. We couldn't have asked for a better service! Thanks all!!!
Jennifer, Buyer, April 2018
Kate was thorough, professional, transparent and very friendly throughout our interactions with her. Would definitely recommend Sure to friends, family and anyone looking for a reliable estate agent that treats you like an actual person, not just a potential buyer. Thanks Kate!
Rueben, Buyer, April 2018.
When we decided to rent out our home in Brighton for the first time the fantastic and friendly service we received from the team at Sure was invaluable.
Sarah, Landlord, March 2018.
I sold my house through Sure Property Solutions. I felt that Kate was by far the most professional agent that came around to value the property. Kate made me feel very comfortable and confident in using Sure. Throughout the selling process Kate and the whole team at Sure kept me informed and made the whole process very easy. They work very hard at what they do, but they really are amazing.
Jamie, Seller, March 2018
Had a great experience with everyone at Sure Property Solutions. Have rented through multiple agencies in Brighton and in other city’s around the UK and haven’t experienced a better letting agent. Staff always quick to respond to any questions / issues you might have. Highly recommended.
Michael, Tenant, February 2018
We bought our house through Sure and throughout the whole process Kate was amazing. She kept us regularly informed on the progress and was always willing to answer questions and give us any help or guidance needed. I was 8 months pregnant when we were due to exchange and so there was an urgency to make sure it was done before Christmas so we could complete and move in the New Year. Kate pushed the solicitors throughout the chain and fought our corner to make sure it was all on track and was an absolute rock throughout our anxious panics!
We would completely recommend using Sure as we cannot fault any part of their service and they definitely went above and beyond.
Amy, Buyer, February 2018
Zena has an amazing and dedicated team, who all work extremely hard and complement each other really well. They have been a great assistance to us over the last few years.
We used Sure Property Solutions as estate agents for the sale of our property and they were professional, proactive and reliable at every stage. They gave us constant updates and worked hard to ensure that the sale went through as quickly and smoothly as possible.
We have also used their services as rental agents for several years and we have always been very happy with their responsive, efficient and friendly service.
They provide an attention to detail, a personal approach and a level or service that we have not been even close to finding with any other agents.
Helen. Landlord. November 2017.
Sure have been an absolute dream to deal with at every stage of the process. Kate was very good and by far the most genuiene person to show me a property. Kelly has been amazing all the way through and always respond to emails on the same day which really is a breath of fresh air. It is nice to deal with an agency where you feel they have your best interests at heart rather than monetary gain. I would highly recommend them to anyone and I will be doing just that. Thanks for everything.
Jordan Y. Tenant. October 2017
Kate and her team at Sure Property were amazing. I wanted to rent my property in kemp town, they found me the best price and best tenant.
A super efficient and reliable team and a dream to work with. I felt in good hands.
Thanks for all your help.
Katie B. Landlord. October 2017
andlord. November 2017I recently moved management of my letting portfolio over to Zena & Kate at Sure (after many years with another agent) and I have been very impressed with their professional service. I’ve also had excellent feedback from my tenants which is also very important. Therefore I can highly recommended Sure Property Solutions.
James H. Landlord. October 2017
Kate and her team at Sure Property were amazing. I wanted to rent my property in kemp town, they found me the best price and best tenant. A super efficient and reliable team and a dream to work with. I felt in good hands. Thanks for all your help.
Katie B. Landlord. October 2017
I had a lovely experience with Sure property solutions. They went above and beyond to help me get my property. Definitely recommend , great service and friendly staff.
Anna L. Tenant. October 2017.
My son has just purchased a flat through Sure Property Solutions and having dealt with many estate agents during my life, Kate Bennett was truly different. She was professional, always replied to my emails on the same day and nothing was too much trouble. If my son decides to come back to London, then I would have no hesitation in letting the flat through Sure Property Solutions. A truly professional experience.
Anna S. Purchaser. September 2017.
A fantastic professional service with excellent communication from Property Solutions Ltd. Very pleased with the tenants they found for us throughout the years!
Taline H. Landlord. September 2017.
Really pleased with the service I received from Zena, Kelly & Adam. I was amazed at how fast & efficiently they found new tenants. Throughout the process I felt in very safe hands and being looked after by experts which was very reassuring and made it all very easy for me. Professional throughout. I would highly recommend Sure Property Solutions.
Helen P. Landlord. August 2017.
Zena is the best mortgage advisor I've found... and I've been through a few! Always helpful, precise and informative. Mortgages are a big deal and you often have to pay over the odds just to be given the wrong advice... not with Zena, she was a star, thank you very much for everything!
Adele T. Mortgage Client. August 2017.
For the last couple of years, Sure Property Solutions has provided a comprehensive service for my letting portfolio in Kemptown, including lettings, management, and more recently, sales. I have always found them thorough, responsive and very efficient. I cannot recommend them highly enough.
John T Landlord and Vendor August 2016
The absolute best letting agents in Brighton. Zena, the business owner and Adam head of lettings are calm, efficient, and pro-active. They are thorough and have been delightful to deal with at all stages. They have integrity and are the opposite of pushy! They will ensure that things are done properly and I will be using them for all my enquiries from now on.
Chip J. Tenant August 2017.
By far the most reliable, professional and efficient agents I have dealt with in my years of renting and purchasing properties. Sure Property Solutions provided an excellent service and went the extra mile to ensure that everything ran smoothly. I wouldn't hesitate to recommend them to anyone buying, selling or renting a property.
Charle S. Landlord. July 2017
As a landlord and having had nightmare agents for many years I can honestly say Zena and her team are a breath of fresh air. Honest, straight forward, proactive, great communication and they know their stuff. Give them a try, you will not be disappointed!
Vernonica M. Landlord. June 2017
I've been with Zena Trow and her excellent team at Sure Property Solutions for a long time.... They have been extremely professional and helpful in managing my portfolio.
Their advice and guidance re property refurbishment/tenants has been superb - they have my best interests at heart, whilst being very fair and open to the tenants - problems and complaints are discussed and resolved quickly.
Peter P. Landlord. 2016
Sure property have managed my property honestly and professionally for over 4 years. They have acted very differently to other agents I have used and I trust them wholeheartedly. I have had nothing but friendly and helpful support. They also treat their tenants with respect and are helpful to a fault.
I would highly recommend sure property solutions. Thank you.
Hattie Y. Landlord. 2016
I have been using letting agents for properties in London and Brighton for many years and would like to congratulate Zena Trow on the excellence of Sure Property Solutions. She and her staff are professional at all times, super efficient and always fair and clear in their dealings. They are by far the best I have come across in thirty years experience and can heartily recommend them to both property owners and tenants.
Barbara T. Landlord. 2016